Shipping policy

Maison Paws Shipping Policy

Last updated: October 23, 2026

Thank you for shopping with Maison Paws! We’re committed to providing a smooth and reliable shopping experience for you and your furry companions.

Free Standard Shipping

We offer FREE standard shipping on all current Maison Paws products delivered within the United States.

There is no minimum purchase requirement for free standard US shipping.

Order Processing

Orders are prepared for fulfillment after payment confirmation.

Processing times may vary depending on product availability, order volume, and supplier operations.

Once your order has shipped, we’ll provide shipping confirmation and tracking information when available.

Shipping & Delivery Times

Delivery times vary depending on your location, product availability, processing time, and shipping carrier.

Delivery estimates are not guaranteed, and unexpected delays may occasionally occur.

If you would like additional information about estimated delivery times before ordering, please contact our customer support team.

Shipping Destinations

We currently ship within the United States only.

International shipping is not available at this time.

Order Tracking

When tracking information is available, it will be provided after your order ships.

Please allow time for the carrier to update tracking information.

Lost, Damaged, or Delayed Packages

If your order arrives damaged, appears lost, or experiences an unusual delay, please contact us.

For damaged items, photographs of the product and packaging can help us investigate and resolve the issue.

We’ll work with you to review the situation and determine an appropriate resolution.

Address Accuracy

Please double-check your shipping address before completing your purchase.

If you notice an error, contact us as soon as possible. Address changes may not be possible after an order has entered fulfillment or shipped.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate requests before fulfillment begins, but changes and cancellations cannot always be guaranteed once processing has started.

Refund eligibility is governed by our Refund Policy and applicable consumer protection laws.

For shipping questions or assistance with an order, contact Maison Paws:

Email: maisonpaws.support.gmail.com@gmail.com

Website: https://shopmaisonpaws.com